Returns & Exchanges

We shop online too, so we know the last thing anyone needs is a complicated return process.

The Policy, Simply Stated

If you are not satisfied with your purchase, you may return unused merchandise in its original purchase condition and packaging within 15 days of the order date for store credit.

Return Eligibility

Return Period

The merchandise must be returned to the store in person or delivered to us through prepaid shipping within 15 days of purchase.

Condition

Merchandise must be unused and returned in its original purchase condition and packaging.

Return Method

Returns may be brought to the store or shipped prepaid to Mellow Monkey. COD and freight-collect returns will be refused.

Return Credit

Eligible returns receive store credit. Original order shipping charges are nonrefundable.

Extended Holiday Return Period

Items purchased between November 2 and December 25 are eligible for return or exchange through January 15 of the following year. All exclusions listed below continue to apply.

Items That Cannot Be Returned

  • Holiday or seasonal merchandise, including Christmas and Halloween merchandise
  • Jewelry
  • Benefit merchandise
  • All sale merchandise
  • Items discounted through any promotion

Your Return Responsibilities

You are responsible for returning the item to our store in person or having it delivered through prepaid shipping within the applicable return period.

Mellow Monkey Returns 360 Sniffens Lane
Stratford, CT 06615
  • You must insure your return package.
  • Your order number must be included with the return.
  • Items received damaged during return shipping will not be processed.
  • Returns received without an order number will not be processed.
  • Items that do not meet the return criteria will not be processed or returned to you.

Shipping Charges

If your original order received free shipping, our cost to ship the returned items will be deducted from any return credit you may receive.

Any shipping charges you paid are nonrefundable. Please do not ask staff members to make an exception to this policy.

Damaged, Defective or Incorrect Products

Product Arrived Damaged

If your product arrived damaged, you must report the damage within five days of receiving your order.

Please email clear photographs showing:

  1. The damaged item
  2. A side view of the shipping box
  3. A top-down view of the shipping box
  4. The inside of the shipping box showing the packing material

Your email must also include a statement confirming that the product was delivered damaged by the carrier. We cannot process a damage claim without all of the requested information.

Defective Product

If you are returning an item because of a defect in workmanship, you must report the defect within five days of receiving your order.

Please email a clear photograph that illustrates the defect.

Wrong Product Received

If you believe we made a mistake and sent something other than what you ordered, contact us immediately so we can remedy the error.

Important Return Limitations

Returned merchandise must not:

  • Have been used or worn
  • Have opened packaging
  • Have missing parts
  • Have missing warranty cards or manuals
  • Have missing UPCs or barcodes
  • Be in any condition other than the condition in which it was received

No Exceptions

Merchandise that does not meet these criteria will not be accepted for return.

Unauthorized returns and packages for which delivery is refused are subject to the actual outbound shipping charges and a restocking fee of up to 50%. Both charges will be deducted from the order refund.

Returned international orders may be subject to higher restocking fees. COD or freight-collect returns will be refused.

Original order shipping charges are not refundable. Final disposition is determined by Mellow Monkey.

Preparing Your Return Package

  1. Pack the products securely in a shipping box or mailer with plenty of packing material. Tape the package securely. You may reuse the original box or mailer if it will adequately protect the item during shipment. Include all original product packaging.

  2. Place the order packing slip or your order number inside the package.

  3. Clearly print the Mellow Monkey Returns address on the outside of the package.

  4. Insure the package and use a service that provides a tracking number. Priority Mail includes $50 of insurance; UPS and FedEx include $100 of insurance.

  5. Retain your tracking and insurance information. Any claim for merchandise damaged during return shipping must be filed by you, the shipper, directly with the carrier.

  6. Consider purchasing your shipping label through the United States Postal Service website, which may offer discounted rates compared with those charged at a Post Office counter.

Mellow Monkey cannot accept responsibility for misdirected, lost or damaged return packages.