We shop online too, so we know that the last thing anyone needs is a complicated returns process
SIMPLY STATED: If you are not satisfied with your purchase, you may return unused merchandise in its original purchase condition and packaging for exchange or refund within 30 days. Holiday items are not returnable.
YOUR RESPONSIBILITY: You must request a return authorization before sending your order to us (see link above). Upon receiving your return authorization, please follow instructions shown below for “Preparing Your Package for Return.” Your return authorization is good for 14 days from date of issuance.
WHEN YOU CHANGE YOUR MIND: If you are not satisfied with the product style, color, functionality, or other product attributes, or you just changed your mind, you may return the item for a replacement or refund.
ARRIVED DAMAGED: If a product you received arrived damaged, you must report this to us within 5 days of receipt of your order. By doing so, we “may” be able to process a replacement without reclaiming the damaged product – provided you furnish us with a photo via email of the damaged item AND the shipping box or mailer. Please also include a statement in your email indicating that the product was delivered by the carrier damaged
DEFECTIVE PRODUCT: If you are returning an item due to a defect in workmanship, you must report this to us within 5 days of receipt of your order. In doing so, a prepaid return label may be issued (at our discretion) and the cost of return shipping covered by us provided - that the returned merchandise is deemed defective on inspection.
WRONG PRODUCT: If you believe we made a mistake and sent through something other than what you ordered, please contact us immediately so that we can remedy the error.
IMPORTANT LIMITATIONS: Returned merchandise must not have been used, worn, have opened packaging, missing parts, missing warranty cards and manuals, missing UPC/barcodes, or be in a condition other than how they were received. Merchandise that does not meet these criteria will either be refused or assessed up to a 50% restocking fee.
Any unauthorized return and/or package you refuse delivery of is subject to the actual outbound shipping charges and up to a 50% restocking fee – both of which will be deducted from the order refund (returned international orders may be subject to higher restocking fees.) COD or freight collect returns will be refused. Order shipping costs are not refundable. Final disposition is the decision of Mellow Monkey.
PREPARING YOUR PACKAGE FOR RETURN: